FashionPromptAI Effective Date: September 4, 2026
Our refund and return policy explains how FashionPromptAI handles refunds for purchases made on fashionpromptai.com, including subscriptions, credit packs, and digital prompt/asset products. Because our offerings are digital in nature, this refund and return policy differs slightly from a traditional physical-goods return policy. Please read it carefully before making a purchase, and see our Terms of Service and Privacy Policy for related information.
What This Refund and Return Policy Covers
FashionPromptAI provides AI-generated fashion prompts, digital assets, and related tools delivered electronically. As these are digital goods, once a purchase is accessed, downloaded, or used, it is generally considered non-returnable — similar to refund practices used by other digital content and software platforms such as Adobe or Shopify.
Refund Eligibility Under Our Refund and Return Policy
We want you to be satisfied with your purchase. You may be eligible for a refund in the following situations:
- Technical Issues: The product or service failed to function as described due to a verified technical error on our end, and the issue could not be resolved after being reported to our support team.
- Duplicate Charges: You were accidentally charged more than once for the same order or subscription period.
- Unauthorized Transactions: A purchase was made without your authorization (subject to verification).
- Non-Delivery: You paid for a product, prompt pack, or credits that were never delivered or made accessible to your account.
Refund Request Window
Refund requests must be submitted within 7 days of the original purchase date. Requests made after this period will not be eligible for a refund, except where required by applicable law.
When Our Refund and Return Policy Does Not Apply
Refunds will generally not be granted in the following cases:
- Change of mind after accessing, downloading, or generating content using purchased credits or prompts.
- Dissatisfaction with AI-generated output where the tool functioned as intended.
- Partial use of a subscription period, credit pack, or prompt bundle.
- Failure to cancel a recurring subscription before the renewal date.
- Violation of our Terms of Service resulting in account suspension.
Subscription Cancellations
You may cancel your subscription at any time through your account settings. Cancellation will stop future billing, but:
- We do not provide prorated refunds for the unused portion of a current billing cycle.
- Your access to paid features will continue until the end of the current billing period.
How to Request a Refund
To request a refund under this refund and return policy, please contact our support team with the following information:
- Order or transaction ID
- Email address associated with your account
- Date of purchase
- Reason for the refund request
Email: support@fashionpromptai.com
Our team will review your request and respond within 5–7 business days.
Refund Processing Times
If your refund is approved:
- Refunds will be issued to the original payment method used at checkout.
- Processing times may vary depending on your bank or payment provider, typically 5–10 business days.
- We do not offer cash, check, or alternate payment method refunds.
Chargebacks
We encourage users to contact our support team before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in suspension of your FashionPromptAI account.
Changes to This Refund and Return Policy
FashionPromptAI reserves the right to update or modify this refund and return policy at any time. Changes will be posted on this page with an updated effective date. For more on how we handle your data, see our Privacy Policy.
Contact Us
If you have any questions about this refund and return policy, please reach out to:
FashionPromptAI Support
Email: support@fashionpromptai.com
Website: https://fashionpromptai.com
This policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed by a legal professional to ensure compliance with the laws applicable to your business and customer locations.